Speaker Guide: Social27 Stream – Social27

Social27 Stream is a live streaming product gives session speaker(s) back-end access so they and their moderator(s) can join a behind-the-scenes backstage experience prior to their session. The backstage experience allows speakers and moderators to coordinate before going live, as well as test their lighting, framing, and other production aspects for the best quality session. When the team is ready, moderators can send the session live with the click of a button.

This article explores the speaker experience of Social27 Stream.

Topics include:

Best Practices
Joining the Backstage
Prepping for the Session
Interacting During a Live Session
- Session Chat

Tip: Not all sessions use Social27 Stream. Check with your event organizer if you believe these features might be useful for your sessions.

Best Practices

Check out this article to review Social27 Stream best practices and technical considerations (supported browsers, etc.).

Joining the Backstage

To join the backstage of a session, navigate to the Sessions page and select your session from the catalog.

When the session loads, you may see attendees already using the session chat on the right side of the screen, even though the session hasn’t officially started. Click the Join Backstage button to meet with the rest of your session team and prepare to start your session.

You’ll be asked to confirm your input devices, including camera, microphone, and speakers, before you join the Backstage.

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Prepping for the Session

Once backstage, you'll be able to see the rest of your team, prep with moderators, test videos and slides, and perform all necessary tech checks.

The status button in the top left corner indicates that you are backstage (a). Once the session goes live, you will be able to see the number of session attendees in the bottom left corner (b), use the buttons on the bottom of the session player to share your screen and adjust video settings (c), and use the Backstage Chat to send chats to your session team that won’t be seen by session attendees (d).

Note: Users who use a Safari browser will NOT see the screen share option. If you want to share your screen, we recommend that you access the session using Google Chrome.

If your session is being recorded, the moderator will start the recording, and you will see a red dot appear at the top of your screen, informing you that recording has begun.

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Interacting During a Live Session

Once your team is ready to go live, the moderator will send the session live, and you will see a five-second countdown to live appear on your screen. Once you are live, the status bar in the top left corner will change.

Session Chat

The Chat sidebar on the right side of your screen contains two tabs: Stage Chat and Backstage Chat. Session attendees can communicate with one another using the Stage Chat, and you can continue to use the Backstage Chat to talk behind the scenes with your team. (Backstage Chat does not appear to session attendees.)

Attendees can use the Moderated Q&A tab to ask questions of the speaker. These questions will appear in the New tab. As a speaker, you can choose to handle the questions using the following methods:

Dismiss: Dismissed questions do not appear to session attendees and are moved to the Dismissed tab.
Publish: The question is moved to the Published tab where it is visible to everyone in the session and can be responded to by you, the moderator, or other attendees.
Pin: Pinned questions appear at the top of the list of Published questions
Reply privately: This response is only seen by the attendee who asked the question, not the rest of the session attendees.

Reply privately: This response is only seen by the attendee who asked the question, not the rest of the session attendees.

At any point, you can toggle on chat notifications to see an alert in the bottom corner of your screen whenever any new comments come in.

Further Reading: