This article contains Frequently Asked Questions regarding Social27's captioning services. if you have additional questions, please contact your CSM or the Social7 Production Team.
What kind of captioning service does Social27 provide?
For live captions, Social27 uses machine learning captioning powered by Azure Microsoft speech recognition technology with approximately 80% accuracy. Please note that live captions do not generate captions for on-demand sessions and pre-recorded sessions.
Social27 accepts .SRT and .VTT subtitle files to caption on-demand or pre-recorded content. Social27 can also generate and implement the subtitle files if requested.
Does Social27 provide human-generated live captioning services?
No, Social27 currently does not provide human-generated live captioning services, but event owners can use their own real-time captioner during a live event. To ensure the best virtual event experience, the Social27 Production Team will perform a connection test with event owners and the real-time captioner.
Can Social27 manually add captioning to videos submitted?
Social27 can add captions to videos for simulive sessions and on demand sessions that event owners have submitted to the Production Team. The service is outsourced to rev.com, who can add multiple languages with a high degree of accuracy. The turnaround time for adding captions to videos is about 24 hours after we submit the order to rev.com.
Can I provide captioning files to Social27 for my session?
If you would like to add captioning for sessions that were recorded in Microsoft Teams and saved to Microsoft Stream, send us the .mp4 and .vtt files for the recording and captions, and we will upload them into the platform as an on demand session. Check out this article if you need help accessing your Teams transcript.
What languages are supported in the closed caption encoder?
We currently support the 23 languages listed below:
- Chinese (simplified)
- Chinese (traditional)
*Our closed caption encoder requires that the source language be English.